1995% Growth Earns A.R.M. Solutions a spot in the 2010 List of Fastest Growing Companies in America

Now in its 29th year, Inc. Magazine’s annual ranking judges US-based and privately held companies by their revenue growth. This year’s list was ranked on the percentage in revenue increase from 2006-2009. A.R.M. Solutions’ growth earned 11th place in its industry. The list represents a comprehensive look at the most important segment of the economy—America’s independent-minded entrepreneurs. Companies such as Microsoft, Zappos, Intuit, GoDaddy, Zipcar, Clif Bar, American Apparel, Oracle, and many other well-known names gained early exposure as members of the Inc. 500.

“Fast growth at any time is a big achievement; fast growth during the past few years is just short of miraculous,” said Inc. editor Jane Berentson. “The Inc. 500 consists of these just-short-of miraculous companies, the ones that through ingenuity and ambition have increased revenue, hired employees, and grown fast in difficult economic times.”

“This honor reaffirms how powerful our Flat Fee and Contingency services have been for subscriber based businesses, “says Brad Jadwin, President of A.R.M. Solutions. “It is a huge honor to be among the fastest growing and most successful businesses in the country. Listening to our customers and understanding their needs has helped us build a product that has reinvented the collection industry. Client retention, exceptional customer service, and with a success rate of three times the national average has helped us produce excellent results for our customers. Brad adds, “We will continue to exceed expectations as we expand into other markets.”

A.R.M. Solutions’ growth and exceptional customer service is reflected in numerous awards. The company was also recently named one of the Top Ten Collection Agencies by Forbes® Magazine. Along with being recognized as one the Best Places to Work by insideARM. “We firmly believe that happy employees treat our customers better and are more effective in recovering their delinquent accounts, “says Brad.

Brad Jadwin and many of the other senior executives regularly dedicate their time to educate businesses within various industries on “Taking Control of their Receivables.” A.R.M. Solutions was chosen to teach the alarm industry at ESX 2010 on “Best Practices in Collections.” Being selected as a frequent speaker and contributor allows A.R.M. Solutions to constantly educate businesses on how to effectively develop their policies and procedures in AR. “To execute an effective AR process, you need to start at the time of the sale.“states Paul Ferro, Operations Manager at A.R.M. Solutions.

About Inc. Magazine

Founded in 1979 and acquired in 2005 by Mansueto Ventures LLC, Inc. (www.inc.com) is the only major business magazine dedicated exclusively to owners and managers of growing private companies that delivers real solutions for today’s innovative company builders. With a total paid circulation of 712,647, Inc. provides hands-on tools and market-tested strategies for managing people, finances, sales, marketing, and technology. Visit us online at www.inc.com.

A.R.M. Solutions specializes in the alarm industry and offers their flat fee collection program to promote client retention and retrain the slow paying customer base. A.R.M. understands the cost of gaining new customers rather than keeping the existing ones. “Our flat fee collection service is very cost effective, the fee is the same no matter the size of the balance.” More importantly each account receives the same consistent treatment, unlike a traditional agency who focuses on the higher balances. “Within the alarm industry, we see a lot of lower balances amongst a large number of accounts. The flat fee collection program is a perfect solution for the alarm industry and our dealers see the results!” says Tim LeBlanc, GMS President.

In addition to the partnership, ARM Solutions will be offering GMS dealers an educational course on “Best Practices in Collections.” Training companies on their accounts receivables policies and procedures will help to limit the number of accounts that go past due. “Gathering the right amount of information at the time of the sale is the key to collecting on accounts”, says Paul Ferro, Operations Manager at A.R.M. Solutions. “Customers will be happy to give you their complete contact information when signing up for your services, not when they are 60 or 90 days past due” adds Paul. Establishing and implementing an accounts receivable process is key especially during a tough economy. Companies need to be careful on who they are extending credit to, and when to start putting the right amount of pressure on their slow and non paying customers.

About General Monitoring Services (GMS)

General Monitoring Services, was founded by Joseph Chetta in 1971, under the name General Security Systems (GSS). In 1987 GSS decided that it was time to open their own central station and began by monitoring only their accounts. By doing this, they were able to ensure the quality of service that their customers received. 1994 was a monumental year; Tim LeBlanc came on board, as President and partner to take the company to new heights. The name was changed to General Monitoring Services. Within a short time, it was decided that GSS would no longer compete with our dealers. GMS separated monitoring from the alarm side of the company and sold off the alarm business. Now their only business is monitoring. GMS has an emphasis on Service with Integrity and Commitment. As a UL® listed central station, they adhere to high standards and have a team of dedicated professionals that are ready to help. They are committed to offering our clients a customized service that will fit their needs.

Adding the soft collections feature as an option gives healthcare providers and other commercial billers the opportunity to recover late payments, specifically those that are 60 to 300 days overdue, before they become bad debt. For a flat fee per account, A.R.M. Solutions contacts delinquent customers with communications approved by the client. Working closely with the client ensures that collection methods are respectful and maintain a positive relationship with customers.

Payments recovered during soft collections are submitted directly to the client through its existing IPayX customer payment channels. Once a late payment is received, IPayX updates the account to provide real-time status of payment activity. This process helps eliminate issues such as confusion among customers about which organization they need to pay, the client or the collection agency.

Benefits of this cost-effective collection service include reduced “float” on incoming recovered payments, higher collection rates, fewer staff resources needed to handle collections and increased value for the client’s technology investment.

“Traditional third-party collection agencies often alienate customers and typically charge an average of 32 percent of collected amounts as payment, but they only collect an average of less than 16 percent of the accounts assigned to them,” said Brad Jadwin, A.R.M. Solutions president.

“Our flat fee collection services are different because they are based on a fixed price per account and recovery rates average more than 40 percent. More importantly, the goal of the flat fee approach is to treat delinquent consumers with dignity during the collection process and to retain them as customers. Relationships with customers have traditionally been an area of concern for healthcare providers and are important to many other billers as well.”

“We find that with the soft collection process from A.R.M. Solutions leverages our clients’ investments in payment systems and enables them to implement soft collections with no impact to their internal IT staff,” said Douglas Braun, president and CEO of IPayX. “We partnered with A.R.M. Solutions to provide hospitals, physicians’ offices and commercial billers with collection services that are an attractive alternative to using typical third-party collection agencies.”

About Internet Payment Exchange (IPayX)

Founded in 1999, Toledo, Ohio-based IPayX provides electronic billing and payment (EBP) technology solutions to healthcare providers, utility companies, municipal governments and other organizations. IPayX’s economical Software as a Service (SaaS) solutions include eCareView Healthcare Billing PortalSM, eHealthPay ServiceSM, eInvoice Delivery Service© and eInvoice Billing Service – EIPPSM. For more information on IPayX, call 800-530-7004 or visit www.ipayx.com.

This is the second time this year the collection agency has been recognized as a leader in the industry, including being named one of the Top 10 Collection Agencies in the US, as seen in Forbes magazine.

The Best Places to Work survey and award program was designed to identify, recognize and honor the best places of employment in the collections industry. The list is made up of 25 companies who benefit the nation’s economy, its workforce and businesses.

Companies from across the country entered the two-part survey process managed by Best Companies Group and facilitated by insideARM to be considered for participation. A few of the eligibility requirements included: being a for-profit or not-for-profit business, being a publicly or privately held business and being a Collection Agency, Collection Law Firm or Debt Buyer.

The first part of the evaluation process consisted of reviewing nominees’ workplace policies, practices, philosophies, systems and demographics. The second section of the evaluation consisted of an employee survey to measure the employee experience. The combined scores were tabulated and averaged to determine the top companies and the final rankings.

“This recognition is a testament to the culture and work environment that we strive to achieve as a company,” said Brad Jadwin, CEO of A.R.M. Solutions. “We firmly believe that happy employees treat our customers better, and are more effective in recovering their delinquent accounts.”

For more information on the Best Places to Work in Collections program, visit www.BestPlacestoWorkCollections.com.

“We started A.R.M. Solutions because we saw that the traditional collection model was not working as effectively as we thought it could. Our Flat-Fee Collection Service takes a unique approach to collections; collecting for the lowest possible cost while working to keep the client’s future business,” said Brad Jadwin, President of A.R.M. Solutions.

“The selected providers truly distinguished themselves during our evaluation of the industry,” said Dana Mahoney, Analyst, Goldline Research. “Those firms that were selected met or exceeded every expectation we have for a holistic, client-centric approach.”

About Goldline Research

Goldline Research is an independent market research firm that specializes in evaluating professional services providers to help consumers identify and select leading services firms. Goldline Research’s proprietary research process includes market analysis, individual company interviews and, in many industries, interviews with consumers of those services to gain feedback on market conditions and provider service levels. Goldline Research’s lists have been published in leading publications including local, regional and national magazines